Hydrojet Aberdeen Ltd Terms and Conditions of Service

 

 

This document serves as a binding agreement between the property owner and/ or Management Company, hereby identified as “client,” and Hydrojet Aberdeen Ltd and its agents, owners, employees and subcontractors, hereby identified as “Company,” for the execution of services in exchange for payment for residential and commercial pressure washing services.

 

Permissions

Client or his/her agent agrees to allow the Company on the property for the purposes of cleaning services. Client understands that there is no set time frame for the completion of services unless a previous agreed upon time frame stated and several visits to the property may be required. Company also has the permission to visit the property to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

 

Client agrees to allow company to utilize their residential/ commercial water source via outdoor tap, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to cease all water consumption inside the home to include taps, dishwashers, washing machines, outdoor sprinkler systems etc.

 

Acknowledgment of Risks and Releases of Liability

Power Washing uses high pressure and chemicals to clean difficult stains off of exterior surfaces. Utilizing this pressure allows the best clean possible; however operating at such high pressure can also cause damage. Hydrojet’s technicians are well trained in utilizing their equipment and take the upmost precautions in making sure the company does not cause harm to your property. Although high pressure typically is not used on residential cleaning, damage can still occur due to poor maintenance, neglect to the property, and/or low grade building materials. Homeowners should consult with their homebuilder to insure that their home’s materials are able to be pressure washed. It is the responsibility of the homeowner to insure that their property has been maintained in accordance with its manufacture’s recommendations and any defects or areas of concern are repaired prior to cleaning to insure a watertight surface. The Homeowner assumes all of these risks and takes full responsibility for any damage that occurs due to the above explanations. On the date of service, the Company will walk around the property and provide the client with a verbal examination of pre-existing damage. This is not all encompassing, as new damage can become apparent while the surfaces are being cleaned. Cleaning may reveal imperfections or damage to surfaces that were not visible prior to cleaning. Heavy buildup of mold, moss, algae or dirt may be hiding problems such as cracks, holes, oil/ rust stains, wood rot, flaking or missing paint.

 

The Client also agrees to release the Company of any or all liability for injuries sustained due to equipment placement to include injuries from tripping, falling, striking equipment, falling debris or equipment.

 

Client’s Responsibility - The Day of Service:

 

  1. a) Please have an outdoor water tap activated and accessible. You must have a steady and adequate pressure/ flow. If we connect to an indoor water tap, the company is not liable for any leaks, connection failure or puddling/ flooding of any kind
    b) If the company needs to provide/ haul water on site, additional charges will occure depending on the milage and quantity needed.

  2. Please have all windows & doors shut tightly.  Make sure all areas/ surfaces are watertight.

  3. Please have all pets inside before and during cleaning.

  4. Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.

  5. Please ensure you shut off all outside electrical outlets and fixtures. prior to arrival unless you have outdoor electrical box covers.

 

 

The Company suggests the Client utilize their property’s breaker box to shut off power to any and all exterior outlets, light fixtures, or any other electrically powered features. This is especially important to outlets that are not covered with exterior covers. Also, removing or opening any window screens will allow the Company to thoroughly clean windowsills. Removal of these screens will also allow for even distribution of detergent and streak-free drying. It is also vital to the preservation of the Client’s property that they notify the Company of any surfaces that cannot be cleaned with high alkaline or acidotic detergents.

 

Exclusions:

There is a 10% cancellation fee if notice is not given within 24 hours of service, or if the Company arrives and cannot wash due to steps 1-5 not being completed.

There is a £50.00 Processing fee for any returned checks.

The Company is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.

The Company is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.

This agreement to provide services is in no way a guarantee that stains will be removed completely. The Company does strive for a 100% customer satisfaction, and will work with homeowners when this does not occur. Some surfaces may need multiple chemicals that cannot be mixed or combined. There may need to have multiple cleanings to remove different stains.

Notify the Company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, The Company is not responsible for any negative effects to any surfaces regarding this matter.

 

Media Release

Client agrees to allow the Company to utilize any photos, descriptions, reviews, quotes, or videos of the property, excluding address information, in the context of marketing or advertising for the Company. The company will use these items described in this section without any compensation to the Client. Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos, testimonials and videos posted or displayed on online, such as social media and or the Company’s website. The Client also agrees to allow the Company to display a marketing sign on their property while services are being performed.

 

Corrections of Damages

Hydrojet Aberdeen Ltd shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 1 calendar day of said completion. Upon receipt of written notice, The Company shall be allowed 30 calendar days from date of receipt for the purpose of inspecting the premises to repair or have repairs done. Hydrojet Aberdeen Ltd shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company.

 

Payment Terms

Payment is due upon completion unless alternate arrangements have been made and initialed on the service agreement. Some projects required 50% upfront before the start of any service. Some larger projects my require payment scheduling billed by percentage of completion.

 

Collection of Outstanding Debt

Hydrojet Aberdeen Ltd reserves the right to attach late payment fees on an overdue invoice.  A flat rate of 10% on the invoice amount and an interest rate of 10% per week begins accruing after calendar day 8 of non-payment. Hydrojet Aberdeen Ltd also reserves the right to enter into small/ civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding.

 

Agreement to Terms

By accepting an estimate, the Client agrees that all the terms and conditions are satisfactory and hereby accepted unless written terms outside of this agreement have been agreed upon. You, the Client authorise Hydrojet Aberdeen Ltd to do the work as specified on the proposal/estimate form. You release Hydrojet Aberdeen Ltd from property damage unless damage is caused by gross negligence or willful misconduct. Hydrojet Aberdeen Ltd is not responsible for damage to lose siding, windows, paint or wood trim due to lack of and/or bad maintenance . Any damages due to the above are the responsibility of the owner.